Refund policy

FozyKids is a children's apparel brand based in the United States. This website is an informational and business-to-business (B2B) presentation site. We do not process orders or payments through this website. To place a wholesale or partnership order, please contact us directly using the details below, and our team will assist you.

How Orders Work

All orders are arranged directly with FozyKids. Order terms — including quantities, pricing, payment, delivery timelines, and any applicable return conditions — are confirmed in writing between you and FozyKids at the time your order is placed. Where those written terms differ from this page, the terms confirmed for your specific order apply.

Returns & Exchanges

Because orders are handled on an individual basis, returns and exchanges are also arranged directly with our team. If there is an issue with your order, please contact us as soon as possible — and no later than 30 days after you receive the products — so we can help.

To be considered for a return or exchange, items should generally be unworn, unwashed, in their original condition, and in their original packaging with all included components. Confirmation of eligibility will be provided by our team.

Damaged, Defective, or Incorrect Items

If any items arrive damaged, defective, or different from what was confirmed on your order, please contact us right away with your order details and photos where possible. We will review the matter promptly and work with you on a suitable resolution, which may include a replacement or refund.

Refunds

Where a refund is agreed, it will be issued using the original payment method or another method agreed with you. The timing of any refund depends on the payment arrangement confirmed for your order.

Contact Us

To place an order or request a return, exchange, or refund, please contact us:

FozyKids
Email: info@fozykids.com